Shipping policy

1. Logistics Methods

As a seller operating a personal shop on the Shopify platform, I offer various logistics methods to cater to different buyer needs. These include, but are not limited to, express delivery, postal parcels, and international logistics.

2. Logistics Fee Settlement

If the indication specifies that the buyer is responsible for the fees, they will bear the cost. The logistics fees will be clearly displayed on the product detail page and during the checkout process to ensure transparency for buyers.

3. Logistics Timeline

I strive to provide fast and timely logistics services. The specific timeline varies depending on the selected logistics method and destination, and an estimated delivery time will be provided on the product detail page and order confirmation page for buyers' reference.

4. Logistics Tracking

To facilitate order tracking, I will provide a logistics tracking number upon shipment. Buyers can use this number to check the latest status of their order through the logistics company's website or the tracking feature on the Shopify platform.

5. Returns and Refunds

If there are any issues with the logistics, such as the buyer not receiving the product or the product being damaged, the buyer has the right to request a return or refund. In such cases, I will actively communicate with the buyer to find a suitable solution.

6. Customs and Taxes

For international orders, additional customs duties and taxes may be applicable. These fees are borne by the buyer and collected by the local customs upon delivery. Relevant information will be provided on the order page to inform buyers of any potential extra costs.

7. Dispute Resolution

In case of any logistics disputes, I will actively communicate with the buyer to resolve the issue. If the dispute cannot be resolved, the buyer can contact Shopify customer service for assistance. I will respect the regulations and decisions made by the Shopify platform.

8. Other

I will endeavor to provide accurate and timely logistics information and keep in touch with buyers as needed to ensure a smooth logistics process. This logistics policy is exclusively applicable to personal shops on the Shopify platform. For any queries or suggestions, please contact me through the contact information provided on the Shopify platform.